Receiving Your Fiat via Interac e-Transfer

As part of our transition to a non-custodial trading service, we are returning fiat balances to clients .

When:

Starting June 17, 2025, you will receive an Interac e-Transfer email from VirgoCX.

What to Do:

• Open the Interac e-Transfer email
• Follow the link to accept the transfer
• Use the security answer provided in your VirgoCX account

How to Find Your Security Answer:

1. Log in to your VirgoCX account
2. Go to the “Fund” section
3. Select CAD
4. Click “Withdrawal”
5. Choose “Interac e-Transfer”
6. The security answer will be displayed on this page

Still Have Questions?

Contact us at [e-mail] or via our Help Center.