VirgoCX Support_A

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  • How Do I Make CAD Withdrawal?

    We support Interac e-Transfer and Wire Transfer for your CAD withdrawal. Please go to the Fund tag -> Select Canadian Dollar -> Withdraw -> Choose either Interac e-Transfer or Wire Transfer.   For ...

  • How Do I Make My Account More Secure?

    It is always our top priority to ensure your account is as safe as possible. Therefore, enable Google Authenticator is highly recommended.

  • What Are Your Support Team Business Hours?

    We provide 24/7 online support. Contact one of our customer service agents through live chat or send an email to support@virgocx.ca for questions.

  • New Listing LUNA2/CAD

    Dear VirgoCX users,    VirgoCX listed Terra 2.0 and opened trading for the trading pair LUNA2/CAD on May 30, 2022.   About Terra 2.0:  Terra (LUNA), also known as Luna 2.0 or Terra 2.0, is a public...

  • VirgoCX Platform Risk Statement

    This VirgoCX Platform Risk Statement (Risk Statement) is being delivered to you in connection with the opening of an account (Account) with VirgoCX Inc. (VirgoCX) to buy, sell and hold crypto asset...

  • VirgoCX Referral Program

    Refer a friend and you will each receive a $10 CAD credit (“Sign-up Reward”) in your VirgoCX account. No deposit required. To find your referral code and referral link: Log-in to your VirgoCX acco...

  • What If I Forgot My Log-in Password?

    If you have forgotten your password, you can reset it by clicking “forgot password”. A link will be sent to your email address. You can then follow the steps to reset your password.

  • How Do I Update My Account Information?

    - Log in to your VirgoCX account - Click on “My Account” on the right top of the page, choose Personal Profile, you can update your personal information such as the phone number, and the address. R...

  • What is Transaction Password?

    A transaction password is a password that is used to authenticate any trading traction such as purchasing bitcoins.

  • How Can I Register for an Account on the VirgoCX OTC Platform?

    Please reach out to us at otc@virgocx.ca or call us at +1 647-256-1976, or fill in a form on the below link, one of our experienced account managers will guide you through the entire onboarding pro...