VirgoCX_Support B

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  • New Feature Announcement: Stop-Limit Orders

    VirgoCX aims to provide easy and affordable access for all Canadians to buy and sell cryptocurrency. As a result, we are happy to announce the new feature of Stop-Limit Orders.    Stop-limit orders...

  • How to Use Quick Trade? 

    For PC Version  Log in to your VirgoCX account, and go to the Trade area.  Selected either how much CAD you like to trade or how much Crypto you need.  You will see the exact amount automatically ...

  • How to Set Up a Limit Order? 

    **Since the limit order would only be executed if it hits the specified price (or better), please note that your fund will be on hold in your VirgoCX account when you set up a limit order. **  (For...

  • Beware of Cryptocurrency Scams

    Dear VirgoCX users,  VirgoCX has recently received a few reports of consumers being subjected to fraudulent behaviour, and VirgoCX would like to emphasize and urge all customers to be cautious abou...

  • How Do I Fund My Account with Cryptocurrency?

    You can only fund your account with the cryptocurrencies that are available on the VirgoCX Inc. platform. We currently support BTC, ETH, LTC, USDT, XLM, EOS, USDC, BCH, PAXG, DOGE, DAI, UNI, LINK, ...

  • How Do I Fund My Account via Wire Transfer?

    1. Log in to your VirgoCX Inc. account, click on “Fund” from the top navigation. 2. Choose the fiat currency you wish to deposit.   3. Click “Wire Transfer”, you will see all the information you n...

  • Important Changes Following Canadian Securities Administrators

    At VirgoCX, we take a proactive approach to compliance with all applicable laws and regulations. Together with our dedication to providing secure crypto trading services to Canadian residents, we w...

  • Why hasn’t the cryptocurrency I deposited arrived in my account? 

    Dear users,  There may be several reasons why the cryptocurrency you deposited in your VirgoCX account is missing or delayed.  Unusual traffic on the blockchain  Peak traffic on a blockchain netw...

  • How Do I Set Up Microsoft Two-Factor Authenticator?

    Please download Microsoft Authenticator app from IOS store or Google play store Open a web browser on the laptop and go to https://www.office.com/ website, sign in with your Microsoft account. Cli...

  • How Do I Set Up Google Two-Factor Authenticator?

    Step 1: To set up Google 2FA, you must download the “Google Authenticator” app. You can download the app from the IOS store or Google play store.    Step 2: When you have your “Google Authenticator...