How to Avoid Failed or Delayed Crypto Withdrawals

To ensure your crypto withdrawals are processed smoothly, please review the following guidelines. We have noticed that some withdrawal requests remain pending for an extended period due to common issues that can easily be avoided.

Common Reasons for Withdrawal Delays

Your withdrawal may be delayed or remain pending if:

•  Insufficient Withdrawal Amount: 

If the amount is lower than the required network (gas) fee, the transaction may not be processed.

• Unsupported Address:

Incorrect or incompatible wallet addresses will prevent successful processing. 

Note: Your VirgoCX deposit address cannot be used as a withdrawal destination. Please provide an external wallet address. 

• Missing memo: 

Some networks may require a Memo or Destination Tag. If this is missing or incorrect, the transaction will be failed. 

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Important Policy Reminder

• Automatic Cancellation

If a withdrawal request remains pending for the above reasons, it will be cancelled by our system.

• 4-hour Liquidation Policy

As part of our platform policy, any crypto held in your account for more than 4 hours without action may be automatically liquidated 

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Best Practices for Successful Withdrawals

To avoid any issues, please ensure that: 

• You enter a valid and correct wallet address (For certain tokens, a correct memo and destination tag is required)
• Your withdrawal amount is greater than 10 CAD equivalent 

Following these steps will help ensure your withdrawals are processed quickly and without interruption. 

If you need any assistance, please feel free to contact our support team at [e-mail].