VirgoCX Tiered Rewards Program FAQ

1. How frequently does my tier change?

Your Reward Tier on VirgoCX is refreshed up to every 15 minutes. This means that as your trading volume changes, your tier can be updated quite frequently to reflect your most recent activity over the past 30 calendar days.

2. Can the tier go down?

Yes, your tier can go down as well. The Reward Tier is based on your trading volume over the past 30 calendar days. If your trading volume decreases and falls below the threshold for your current tier, your tier may be downgraded to a lower one. It's important to maintain consistent trading activity to keep your desired Reward Tier and enjoy the associated spread discounts.

3. On what basis is my tier calculated?

Your Reward Tier on VirgoCX is calculated based on your trading volume over the past 30 calendar days. The platform considers the total value of your trades (buying and selling) in that time frame and assigns you a tier accordingly. Each tier has a specific trading volume range, and as your trading volume changes, you may move up or down between tiers, which in turn affects the spread discounts you receive.

4. How is the spread determined?

The spread on VirgoCX is determined by the difference in pricing between VirgoCX and its liquidity providers. As a principal trading desk, VirgoCX undertakes principal risks, which means it acts as a counterparty to its customers' trades. The spread is influenced by several factors, including:

• Market liquidity: The more liquid the market is, the tighter the spreads can be due to increased competition among buyers and sellers.
• Trading volume: A higher trading volume brings higher trading tiers, leading to lower spreads
• Asset type: Different assets have varying levels of liquidity, trading volume, and risk, which can affect the spreads.
• Market volatility: Spreads can widen during periods of high market volatility when participants demand a higher premium for the increased risk associated with trading.
• News and events: Major news or economic data releases can cause sudden shifts in supply and demand, leading to wider spreads.
• Cost of operations: Operational costs can influence the spread on VirgoCX. Because the platform subsidizes fees on behalf of users, like funding and crypto withdrawal fees, an increase in these operational costs may lead to a wider spread. Other rising costs of running business could also impact on spreads.

It's important to note that the spread on VirgoCX doesn't represent an exact figure of the revenue generated from your trading activity, but it provides a general estimate of what VirgoCX earns from user trades. The platform offers spread discounts based on your Reward Tier, which is determined by your trading volume over the past 30 calendar days.

5. How does my trading volume affect my tier?

Your trading volume directly affects your Reward Tier on VirgoCX.

The platform assigns users to different tiers based on their trading volume over the past 30 calendar days. Each tier has a specific trading volume range, and your position within these ranges determines your assigned tier.

As your trading volume increases, you can move up to higher tiers, which offer better spread discounts. Conversely, if your trading volume decreases and falls below the threshold for your current tier, you may be downgraded to a lower tier, receiving smaller spread discounts.

Maintaining a consistent trading activity is crucial to keeping your desired Reward Tier and enjoying the associated benefits, such as spread discounts.

6. If I do intend to trade large amounts, Can I get additional discount?

Of course. If you plan to conduct larger trades and want to enjoy the spread discount immediately. You can apply for tier lifting through this application form (https://forms.office.com/r/npKtXiNb1n)

7. How do VirgoCX determine if I am eligible for tier lifting?

VirgoCX evaluates your eligibility for Tier Lifting using a few key factors:

1. Your historical trading volume on VirgoCX or other platforms.
2. The capital you intend to trade with.

To apply for Tier Lifting, ensure you provide all these information in your application form. Once your application is received, VirgoCX will promptly review it and respond.